FAQ's
Welcome to our FAQ's section. Here, you will find answers to the common questions regarding our services and policies. Whether you are looking for information on shipping, returns or how to get started, this section is designed to have you covered. If you don't see your question here, feel free to contact us
Orders
- Can I view my order status?
After receiving your order, you will receive an order confirmation by email. As soon as there is a change in the status of your order, you will be notified via email. If you have any questions regarding your order, please email valo.support@gmail.com
- How do I register a return?
If you wish to return a product, please contact our customer care directly at: valo.support@gmail.com. If the 14 day return policy has not yet expired, you can return the product to us undamaged in the original packaging. Shipping costs are at the discretion of the purchaser.
- What do I do with a damaged or incorrect product?
If something isn’t right, we’ll fix it. Just email us a photo along with your order number, and we’ll replace or refund as needed to valo.support@gmail.com
- Do you offer spare parts?
Yes we do! We support longevity. Contact us for spare parts or repairs instead of buying new.
Shipping and Delivery
- What are your estimated delivery time?
We ship around South Africa only, at the moment. Our current delivery times are around 3-4 working days.
- What are your delivery and shipping costs?
We currently have free delivery across the range
- Orders in particular areas that may require specialised delivery may be exempt for the free delivery
Assembly
- Where can I find assembly instructions?
The assembly instructions are available on our website. In your product manual you will receive a specialised code to allow you access to the product's assembly manual. Otherwise if you require a copy of an assembly manual, please contact our customer care directly at: valo.support@gmail.com